The Ascend Difference: Focused on Results

More than tasks — we deliver clarity, calm, and measurable results.

At Ascend, we don’t charge for time — we deliver outcomes. Our high-trust, results-driven approach means you only pay for what matters: progress, performance, and peace of mind.

We partner with New Zealand business owners who value flexibility, transparency, and premium service — and we bring the right systems, support, and strategy to help you scale without stress.

Our Core Services

Business owner using a laptop to manage admin tasks with virtual assistant support from Ascend Assistants NZ

Inbox & Customer Experience Management

Clear inbox, clear mind. We manage your emails, respond to client inquiries, and bring structure to your digital communication — all with a personal, people-first touch.

Improve response times
Deliver a consistent client experience
Free up your focus

Client Scheduling & Calendar Coordination

Say goodbye to double bookings, back-and-forth emails, and missed appointments. We streamline your schedule so you can show up fully where it counts.

Automated booking systems
Reminder & follow-up workflows
Time-blocking that supports your rhythm

Facebook Ad Management (NZ-Based Strategy)

Tap into New Zealand’s 3+ million Facebook users with intentional, data-driven ad campaigns. From setup to optimisation and reporting, we craft strategies designed to connect, convert, and scale.

Custom targeting & copywriting
A/B testing & campaign refinement
Monthly reporting with insights that matter

Progress & Performance Reporting

Transparency is our love language. You’ll receive regular reports tracking key outcomes — from customer satisfaction to campaign performance — so you can see real-time impact.

Metrics that support better decisions
Evidence of growth and efficiency
Peace of mind through visibility

How We Work

Efficient Email Management

We tailor our email management to your specific needs. Once we have access to your inbox, we categorise and prioritise emails, responding to routine inquiries and flagging important ones for your attention. Our goal is to keep your inbox organised and ensure timely responses, reducing clutter and keeping communication efficient. You’ll receive regular updates, so you always know what’s happening without getting bogged down by emails.

Appointment Scheduling

We integrate with your scheduling system to manage patient bookings, cancellations, and reschedules. Our goal is to optimise your calendar, reduce no-shows, and maximise appointment efficiency. We also send reminder messages to patients to ensure they don’t forget their appointments. We keep you informed of any changes so your practice runs smoothly without you needing to manage the scheduling burden.

Follow-Up and Recall Systems

We create a proactive system to follow up with clients who are due for appointments or follow ups. We reach out via email or SMS, track responses, and follow up with patients who haven’t booked yet. Our approach helps keep your calendar full while improving patient retention. You’ll receive updates on patient engagement, ensuring no one is missed.

Customer Service Support

We handle emails and phone inquiries with professionalism and care. From appointment changes to general inquiries, we respond on your behalf, ensuring clients and customers feel valued. Our team manages routine concerns, communicates clearly, and aligns with your practice’s values. You’ll receive reports on patient interactions, keeping you informed of how we’re enhancing their experience.

Facebook Ad Management

We start by understanding your business goals and target audience. Then, we craft tailored Facebook ad campaigns to boost engagement, drive conversions, and elevate brand awareness. Throughout, we monitor and adjust ads for maximum impact, and regularly report back with visually pleasing, easy-to-read updates on your campaign’s results. This way, you can focus on growing your business while we handle the details.

Satisfaction and Feedback Management

We collect feedback from clients through surveys and follow-ups to measure satisfaction. Our team analyses responses, identifies trends, and provides recommendations for improvement. You’ll receive regular reports with actionable insights, allowing you to address concerns quickly and enhance patient loyalty. Our focus is on maintaining a high standard of care and improving patient experiences.

Find the Perfect Plan for Your Business

Our pricing is transparent, our service is flexible, and everything we offer is designed to help you grow without the guesswork.

No fluff. No overwhelm. Just premium support that meets you where you are.

Pricing Plans

Transparent and Flexible Pricing

Whether you need foundational support, growth-driven assistance, or high-level strategic management, we’ve designed plans to match where your business is today — and where you’re headed.

All prices are listed in New Zealand Dollars (NZD) and include GST (15%).

Secure This Pricing Before It Increases!

Don’t wait to experience the benefits of premium support. Our launch pricing is available for a limited time only, with limited spots available. Prices will increase soon to reflect the high-impact results and elevated service we deliver — secure your spot now and start outsourcing with intention.

Foundation Plan
862.50$
Every month
Essential Support for Busy Professionals: Ideal for businesses that need occasional but reliable support to stay on top of daily admin and client communication.
Valid for 12 months
- 15 hours/month of dedicated support
- Customer service assistance for timely responses
- Prioritisation of important tasks
- Monthly progress reports on tasks completed
- Focused on efficiency and clear communication
- Best for: those who need light but structured admin support
- Annual investment: $10,350 (incl. GST)
Momentum Plan
1,437.50$
Every month
Proactive, Growth-Focused Support. For growing businesses that need consistent, structured support to maintain smooth operations while scaling.
Valid for 12 months
- 25 hours/month of comprehensive support
- Email management and patient/client scheduling
- Follow-up reminders to improve retention
- Customer service for daily inquiries
- Weekly progress reports on key performance metrics
- Proactive support to drive consistent business growth
- Best for: growing businesses needing regular, hands-on admin
- Annual investment: $17,250 (incl. GST)
Best Value
Elevate Plan
2,070$
Every month
For business owners and leaders who need a dedicated, high-trust assistant managing the complexity of operations, customer care, and performance tracking.
Valid for 12 months
- 40 hours/month of advanced, high-level support
- Comprehensive email and customer service management
- Handling complex inquiries and advanced patient/client care
- Appointment scheduling and follow-ups
- Feedback collection and analysis
- In-depth weekly performance reports on patient engagement an
- Best for: those with high demands & fast-paced environments
- Annual investment: $24,840 (incl. GST)